Welcome to Holly Medical Group
Holly Medical Group is an established, friendly GP practice providing first class primary care in the heart of Jesmond. We are located on Osborne Road, close the local shops and pharmacies, transport links and the University Campuses of Newcastle and Northumbria.
Our dedicated team are here to treat a wide range of healthcare issues and provide specialist management of long-term conditions.
Technology allows us to offer you a wide range of services from the comfort of your home, such as ordering a repeat prescription, making and cancelling an appointment, as well as updating your clinical record and updating your contact details.
We are sure all our patients appreciate how busy the NHS is at this present time, with unprecedented patient demand across all primary care and hospital departments. We urge our patients to seek health care appropriately; this could be via our GPs or Nurse practitioner. However, can all patients please use our appointments in a sensible fashion. For minor ailments, coughs, colds etc please seek the advice of your local pharmacist.
NHS England is also encouraging people to ensure that their medication and first aid kits are well stocked and that repeat prescriptions are collected well before they run out. Anyone who needs medical advice or guidance can call NHS 111 where they will be directed to the right type of service including the out of hours’ doctor (GP) service.
University Mental Health Day - 1st March 2018
There is the above mental health day being held next week. for more information please see below. If you are struggling with your mental health then please be aware there is support available to all patients, via self referral or through the practice.
MH poster 1 Student minds poster
Foundation Doctor (F2)
This practice trains junior doctors. They are fully qualified and have already done training in hospitals. You can expect them to provide a full range of GP services. If they are not certain about what to do they will ask more senior colleagues for advice.
Little orange book
Newcastle Gateshead Clinical Commissioning Group (NGCCG) have developed a 'Little Orange Book' aimed at providing support to parents of young children. The book covers common minor illness, treatment and also times to seek medical assistance. They are available upon request via the Health Visitor or when attending for childhood immunisations. Please see the PDF version below should you wish to download a digital copy.
Little Orange Booklet
Year of Care (YOC)
From April 2017 we implemented the Year of Care approach to the management of Long Term Conditions (LTCs). This approach follows the principles below:
- Patients with LTC's (typically diabetes, COPD, heart and stroke disease) that require blood tests, foot checks and breathing tests will be sent an initial appointment with one of our Health Care Assistants.
- We will then send the results of these tests to you alongside an appointment with one of our Practice Nurses a couple of weeks later.
- Patients with multiple LTCs are invited for longer nurse review appointments. The patient and the nurse can agree on a management plan for the year ahead, whilst completing a full review of all existing long term conditions.
- One of the main focuses for the review will be to identify what patients see as a priority in the management of their LTC so please complete the care plan sent with the results prior to your appointment and bring it with you.
For more information please follow the link on the right of the page under further information.
Same day help for your poorly child.
If your child has become unwell in the last few days and you would like urgent medical advice then please contact the surgery and we will arrange for a clinician to speak to you and if necessary, to see your child today - this could save you an unnecessary trip to A&E or a walk in centre. Can we also make you aware of the Little Orange Book (details above). You can also access free advice from the 111 service 24 hours a day. This is a freephone number from landlines and mobiles.
Great North Care Record (GNCR)
The GNCR is now operational in the region. It enables hospitals and other healthcare providers access to your medical record held at your GP surgery. It includes details of patient demographics, diagnosed conditions, allergies, medications, test results and referrals. All patients are automatically included in this scheme (unless they opted out of Summary Care Record in 2012). All patients would be asked their consent prior to any healthcare provider accessing the GP record (ie in A&E). Please read the leaflet below and get in touch, in writing please, with the practice manager if you would like to opt out of this scheme.
GNCR patient leaflet
Detailed Coded Record Access (DCRA).
We are now able to offer our patients access to their 'coded data' within their medical records as well as the availability to book appointments and request repeat medication. The coded data includes immunisations, problems, referrals, procedure codes and other useful information. If this is something you are interested in accessing then please call at the surgery (bringing ID with you) and complete an online access application form. We are unable to action any online access requests over the telephone, via email or in writing as your ID must be verified.
EXISTING ONLINE USERS ALSO NEED TO COMPLETE AN APPLICATION FORM TO INCREASE THEIR ACCESS TO INCLUDE DCRA.
Training day closures
Newcastle Gateshead CCG provide training for all the GP surgeries during the year on selected afternoons. These sessions are important to ensure up to date training for all staff; clinical and non clinical. The surgery will be closed from 12:00 pm on the dates below. Should you require medical assistance during these times of closure please follow the directions detailed on our telephone answering system.
- Thursday 15th March 2018
- Wednesday 18th April 2018
- Thursday 17th May 2018
- Thursday 5th July 2018
- Tuesday 11th September 2018
- Wednesday 17th October 2018
- Wednesday 21st November 2018
- Wednesday 20th March 2019
Opening Times When we are closed
08:15 - 18:00
18:30 - 20.00
|Tuesday||08:15 - 18:00|
08:15 - 12:00
13:15 - 18:00
|Thursday||08:15 - 18:00|
|Friday||08:15 - 18:00|
NHS 111 is the number to call when you need medical help fast but it's not a life-threatening emergency. Calls to 111 are FREE from landlines and mobiles and is available 24/7, every day of the year.
IF IT'S A LIFE THREATENING EMERGENCY CALL 999
(Site updated 21/02/2018)